Twenty5 DS 500W 26" Motorcycle-Style Stretch Chopper E-Bike

LTL Freight Shipping & Delivery Notice

Important: Please Read Before Placing Your Order

Some oversized items in our catalog, including select stretch chopper bicycles and electric bicycles, require LTL (Less-Than-Truckload) freight shipping instead of standard UPS or FedEx Ground delivery.

How LTL Delivery Works

• Shipping Confirmation: Once your order ships, we will email you the freight carrier's name and tracking information.
• Delivery Scheduling: When your shipment arrives at the local destination terminal, the freight carrier will contact you by phone to arrange a delivery date and time.
• Customer Availability: You must be available to answer the carrier's call and receive the shipment at the scheduled delivery appointment.

Important: Additional Fees & Customer Responsibility

Please make sure you are available for your scheduled delivery. If you miss the carrier's call, fail to attend the scheduled delivery appointment, or are unable to receive the shipment, additional charges may apply, including:

• Missed or attempted delivery fees
• Redelivery or rescheduling fees
• Daily freight storage fees

These fees vary by carrier and location. Customers are fully responsible for any additional charges resulting from missed appointments, unsuccessful delivery attempts, or delays caused by the customer's unavailability. Tracer is not responsible for these fees.

Please Note: LTL freight delivery generally takes longer than standard UPS or FedEx Ground shipping. By placing an order for an item requiring LTL freight delivery, you acknowledge and agree to these delivery requirements and potential additional charges.

Order Processing
We only process orders during business days, which is Monday – Friday (excluding holidays). Orders normally ship within 48 hours when placed Monday-Friday. (Please note that shipping for oversized and electronic bikes will take longer than standard shipping. Please call or email to confirm the estimated delivery time.) Please refer to the checkout page for the cost of shipping. During periods of higher demand, orders may take up to 5 additional business days to process before being shipped. We apologize in advance, but Tracer Bikes does not currently ship products internationally.

48 States in US excluding Alaska and Hawaii:
Orders over $80 qualify for free shipping.

Note: Occasional delays in processing time or cancellation of orders may occur when an item purchased is on back order or is out of stock. We are not responsible for delivery delays due to weather, insufficient address information, holidays, and/or carrier complications.

Item Availability
You will receive an email if your complete order is canceled due to out-of-stock item(s).
In the situation that part of your order is out of stock, we will remove the out-of-stock item(s) from your order and ship the remaining item(s). You will not be charged for out-of-stock items ordered, and you will be informed via email notification.

Sales Tax
Applicable sales tax will be added to all purchases shipping to California and out-of-state.

Verification & Shipping Information
When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card statement. In the event that your information does not match exactly what your credit card has on file, your order will be put on hold, pending verification. When specifying the shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information.

LTL Freight Shipping Policy for Select Items:

Please note that Tracer uses LTL freight shipping for select items in our catalog. This includes, but may not be limited to, oversized stretch chopper bicycles and select e-bicycles. You will be notified by email of the LTL freight company and tracking information. Delivery for these services generally takes longer than standard UPS/FedEx Ground.

Once your item has shipped, the freight carrier will contact you by phone to schedule a delivery date and time when the item arrives at the final destination. If you miss the call or the delivery appointment, delays and fees may result. PLEASE NOTE: YOU WILL BE FULLY RESPONSIBLE FOR ANY COSTS INCURRED, SUCH AS ATTEMPTED DELIVERY FEES AND/OR DAILY STORAGE FEES. These fees vary depending on which carrier is used.

Tracking Your Order
If you have an account, you can check the status of your order at any time.

Note: Please double-check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.).

Customer Responsibility
Customer is responsible for additional shipping fees including but not limited to redelivery fee, storage fees, order cancellation fees, and rerouting fee.