How do I find my nearest dealer?  

You can find your local Tracer Bikes by viewing the contact page or contact us at info@tracerbikes.com.

 

Can you repaint my TRACER bicycle?

We do not repaint bicycles or offer custom paint jobs at this time.

What is the warranty on my TRACER bike?

You can review our warranty policy here.

How can I tell if a specific new part will be compatible with my TRACER bike?

Bicycles use many different sizes and standards of components. It’s important that you purchase, and install parts that are correct for your frame. Understand the correct fit for parts requires significant knowledge and experience, and it is not possible to compress that into a web site FAQ answer. We strongly suggest that you consult a qualified mechanic or sales person at your local bike store, to ensure you get the right part.


I broke my derailleur hanger, where can I purchase a replacement?

Replacement derailleur hangers can be purchased through your local TRACER Bikes dealer or US customers can visit our online store. Have your bike's serial number and model name handy when contacting a dealer for your replacement part. This will help them order the correct part for you. Your serial number can be found underneath the frame around the bottom bracket (area of frame where the cranks are attached to the bike). A replacement hanger chart can be found on our resources page.

Is there free shipping?

*** There will be a flat shipping rate per bike for each order ***
Noted that the flat rate will be $100 for 26' Inches Bikes and $50 for 12' - 20' Inches Bikes. Free shipping applies to all bicycle purchases shipped to and picked up at your local participating Tracer USA dealer. After entering your shipping address in the checkout process, you will be presented with "In-Store Pickup" option. Items delivered via "In-Store Pickup" are shipped for free.

I bought a bike online with the "In-Store Pickup" delivery option - will I need to pay an assembly fee?

No, you will not need to pay an assembly fee at local participating Tracer USA dealers. When you get your bike delivered to your local participating Tracer USA dealer, it will be assembled by a professional bike mechanic for free. Please note local participating Tracer USA dealers may need an additional 2-3 business days to build up the bike. Be sure to call the local participating Tracer USA dealer to confirm when your bike will be ready for pick-up.

Can I pay for my order in-store instead of paying for it online?

Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.

Can I pay with my debit card?

Online purchases can only be made with Visa, MasterCard, American Express, or Discover Credit Cards. There is one exception to the rule: payment can also be made with a Visa Debit Card.

Can I have a bike shipped directly to my home?

Yes. We do offer shipping directly to your residential address.

Is there a limit to the number of products I can purchase online?

No, there is no maximum or minimum quantity of items purchased, or purchase amount required. As long there still inventory there are not limit to the quantity of the listed item.

When can I pick up my order at my local participating Tracer dealer? How will I know it's ready?

For "In-Store Pickup" orders with inventory currently available, you can pick up your item(s) within 24-48 hours, during store hours. Be sure to call the local participating Tracer Bikes dealer in advance if the item requires assembly. If the items are not currently available in-store, they will be shipped to the local participating Tracer Bikes dealer within 3 - 5 business days. Be sure to call the local participating dealer to confirm when your bike will be ready for pick-up.

Is there restock fees?

Bike returns incur a 15% of your purchase item. This restocking fee is applied to cover the shipment of the bike back to the manufacturer. You may exchange an "In-Store Pickup" order subject to availability.

What are the steps to process a request for return or exchange?

Please check for the full instruction here.

Shipping

Fast, reliable delivery so you never miss a workout.

Standard domestic shipping takes 3–5 business days, while international orders usually arrive in 7–14 business days. We know many customers buy activewear for upcoming training or events, so we always aim to ship as quickly as possible.

Yes, we provide express options at checkout for customers who need their gear urgently. Perfect if you’re preparing for a marathon, gym event, or yoga class.

Absolutely! We ship worldwide, with costs and delivery times calculated at checkout. Whether you’re training at home or abroad, we’ll make sure your gear reaches you.

Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.

Yes, free domestic shipping is available on all orders over $75. This helps you grab your favorite leggings or sports bras without worrying about extra fees.

If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your activewear.

Some countries may apply import taxes or duties. These are the customer’s responsibility, but we’ll provide all necessary documentation to make the process smoother.

Get in touch with our support team, and we’ll investigate with the carrier right away. If needed, we’ll arrange a replacement so you won’t have to wait long for your workout gear.

Returns

Easy exchanges so you always get the perfect fit.

You can return or exchange items within 30 days of delivery as long as they’re unworn, unwashed, and in original condition with tags attached. This ensures you have enough time to try them on at home.

Absolutely! Activewear sizing can vary depending on style and fabric, so we encourage exchanges to help you find the perfect fit.

For hygiene reasons, we can only accept returns on items that are unworn and unwashed. However, feel free to try them on at home to check the fit before deciding.

If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.

Simply contact our support team with your order number. We’ll send you a prepaid return label or provide instructions for sending your items back.

Refunds are processed within 5–7 business days once we receive your return. You’ll get an email notification as soon as your refund is completed.

Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.

Please email us with photos of the issue, and we’ll send a replacement or issue a full refund. We take quality seriously, so your case will be prioritized.

Orders

Smooth shopping for all your training essentials.

Browse our collections, choose your size, and add items to your cart. Checkout is simple and secure, so you can get back to focusing on your next workout.

No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.

Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.

Many of our bestsellers and core essentials are restocked regularly. Limited edition activewear may sell out quickly, so we suggest signing up for restock alerts.

Definitely! We often release collections with matching tops and leggings, and we also offer bundle discounts. These are great for building complete gym outfits.

Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.

Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.

Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.