Tracerbikes arrive 85% assembled. Install the front wheel, handlebars, pedals, and saddle in about 30–45 minutes with the included instructions.
We ship from our U.S. warehouse, and orders usually leave within 1-2 business days.Delivery typically takes 3-7 business days depending on your location.Stretch Cruiser ships via LTL freight for safe deliveryand typically arrive within 5–10 business days. The carrier will contact you to schedule a delivery appointment once your bike reaches the local terminal.
Tracer bikes includes a 6-month warranty on the battery and electronic components, plus a 1-year warranty on the frame for manufacturer defects.
If your order arrives damaged, please take photos and contact our support team within 48 hours of delivery so we can assist you witha replacement or refund.
We offerShop Pay Installments, so you cansplit your payment over time. We also accept Visa, Mastercard, American Express(AMEX), PayPal, Apple Pay, and other securepayment options at checkout.
Yes, you can pick up your order at a local store in Los Angeles, but please contact us in advance to do so.
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Our customer support is available Monday to Friday: 9:00am-5:00pm.Average answer time: 24h
